Frequently Asked Questions

Brand

Guarantee

Details

Antler

10 Year Limited Warranty

Covers replacements caused by defective workmanship and materials and excludes mishandling by carriers

Bric's

2 Year Limited Warranty

Covers defective workmanship and/or materials. Does not cover damage caused by third parties

Delsey

Product Dependent (see guarantee certificate on purchase)

Products are guaranteed against manufacturing defects in workmanship or material from their date of purchase during the time frame specified on the guarantee certificate delivered in the piece of luggage, upon presentation of the guarantee certificate that was stamped and dated by the salesperson (date and stamp). The guarantee covers the replacement of parts acknowledged to be faulty. This guarantee does not apply to accidents or normal wear and tear; damages due to exposure to a direct source of heat; use of a solvent; damage caused by water infiltration.

Eagle Creek

Lifetime Warranty or No Matter What™ Warranty

Lifetime Warranty covers defects in materials or workmanship under normal wear and tear. Excessive wear and tear is not covered. Damage incurred as a result of repairs, modifications or alterations done by someone other than Eagle Creek will void the Lifetime Guarantee. ES3 Exploration System, the Hovercraft™ Collection and No Matter What™ Duffels are backed by a No Matter What™ Warranty.

Eastpak

30 Year Limited Warranty (except special products)

The 30 year warranty does not include certain 'special' products, such as those made of a limited edition 'fashion' fabric or construct; these come with a 2 year warranty. The warranty is limited up the value of the EASTPAK in question and is only valid when the product is used for the purpose it was intended under normal conditions. The warranty does not cover any damage caused by normal wear & tear, neglect, misuse, abrasion, exposure to extreme temperatures, acids or solvents; nor does it cover damage caused by third parties during transportation (such as airline travel).

Eminent

Two Year or Five Year Limited Warranty

Soft side luggage is guaranteed for Two Years; hard side for Five Years. Given reasonable wear and tear, should any fault occur during this time, Antler will repair or replace the item free of charge. This does not include mishandling by carriers.

Go Travel

1 Year Limited Warranty

Covers defective workmanship and/or materials. Does not cover damage caused by third parties

Kipling

1 Year Limited Warranty

Covers any defects in materials or workmanship for one year from date of purchase. This warranty does not cover damages that result from accident, misuse, abuse (including damage caused by airlines or other carriers) normal wear and tear or theft. Incidental or consequential damages, such as damage to or loss of, the contents of a bag, loss of use of time or similar expenses are not recoverable under this warranty.

Knirps

2 Year Limited Warranty

Covers defective workmanship and/or materials.

Knomo

2 Year Limited Warranty

Does not cover any damage caused by misuse or neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water or normal wear and tear.

Luggage Glove

1 Year Limited Warranty

Covers defective workmanship and/or materials. Does not cover any damage caused by misuse or neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage

Luggage Protect

Lulu Guinness Luggage

Mandarina Duck

2 Year Limited Warranty

Covers defective workmanship and/or materials. Does not cover products that have been repaired, modified, or altered by anyone other than Mandarina Duck; products on which the serial number or the Mandarina Duck’s labels, trademarks, trade names or other markings have been removed, altered, concealed or obliterated, in whole or in part; third party damage; any product defect caused by ordinary “wear and tear” or misuse.

Quindici

1 Year Limited Warranty

Covers defective workmanship and/or materials. Does not cover damage caused by third parties

Rimowa

5 Year Limited Warranty

Covers defective workmanship and/or materials. Does not cover damage caused by third parties

Samsonite

5 or 10 Year Limited Warranty

10 Year Limited Warranty covers Cosmolite, Cubelite and Xion. All other brands are covered by the 5 Year Limited Warranty. Both cover only manufacturing defects and do not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage.

The Bridge

2 Year Limited Warranty

Covers only manufacturing defects and does not cover indirect damage or stains caused by dye running from wet leather

Tumi

5 Year Limited Warranty

With limited exceptions, if your Tumi product is damaged during the first 12 months you own it including damage caused by wear and tear, airlines, or other transit damage Tumi will cover all repair expenses, including shipping costs to and from their repair facility. If Tumi determine that the product is damaged beyond repair, they will replace it. If Tumi determine that a replacement product is not available, Tumi will provide you with a product of comparable value. Damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics), and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses. From the second through the fifth year you own your Tumi product, Tumi will repair any items that are defective in materials or workmanship, (for a nominal processing fee), including any structural defects (such as defective handles, zippers, or locks). For years two through five, however, Tumi will not cover damage resulting from wear and tear that is not the result of defects in materials or workmanship. Tumi also will not cover damage caused by airlines or other transit damage.

Victorinox Travel Gear

Product Dependent (see notes)

The Carry With Confidence™ Guarantee covers repairs of a functional nature for damage caused by common carriers. Additionally, this guarantee ensures that your product will be free from manufacturing defects in materials and workmanship for the life of the bag. Victorinox will cover damage to your product caused by a defect in the workmanship or materials. This guarantee does not cover cosmetic damage or damage to contents. The Carry With Confidence™ Guarantee applies to versions 3.0 and later of E-Motion® 360° and Mobilizer NXT®, version 2.0 and later of Werks Traveler™, and all versions of Architecture™.

Victorinox Lifestyle Accessories 2.0, Altius™ 2.0 and all versions of Tallux™, Ground Force™, Curb™, CH-97™ and Altmont™ are guaranteed for the life of the product to be free from any and all manufacturing defects in material and workmanship. Victorinox will cover any damage to your product caused by a defect in the workmanship or quality of the materials.

Mobilizer NXT® Hardside and Werks Traveler™ Hardside are guaranteed to be free from manufacturing defects in materials and workmanship for five years from the date of purchase for the original owner. If such a defect appears during the warranty period, Victorinox will repair or replace your product, as appropriate, free of charge with an equivalent or updated model of comparable value. This guarantee does not cover the contents of your bag, ordinary wear and tear or damage resulting from abuse, misuse, unauthorized repair, improper handling or common carrier damage.

Zero Halliburton

Lifetime Warranty

Lifetime Warranty for Aluminum, Carbon Fiber, Classic Polycarbonate, Profile, Hybrids, Mobility Collections. Does not cover normal wear and tear, scratches, abrasions, dents, crack, or damage resulting from misuse or abuse from airlines or other carriers including damages to the contents of the case and consequential or incidental damages.