Terms & Conditions

These Terms & Conditions govern the use of the Case website and the purchase of products from Case London Limited.

By placing an order on our website you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.

These Terms do not affect your statutory rights under UK consumer law.
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About Case

Case London Ltd
Catalyst House, Ground Floor
720 Centennial Court, Centennial Park
Elstree
WD6 3SY
United Kingdom

 

Company Number: 03629331
VAT Number: 886 3334 91

 

Case London Ltd operates the website www.caseluggage.com and associated regional websites.
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Ordering from Case

Ordering from Case is simple and secure.

To place an order:

 

  1. Select the items you wish to purchase
  2. Add them to your shopping bag
  3. Complete checkout using one of our secure payment methods

Once your order has been successfully placed, you will receive an order confirmation email containing your order reference number.

Please keep this reference for any future queries.

 

Your payment card will be charged at the time of checkout.

 

All transactions are processed securely by our payment providers. Case London Ltd does not store or retain any financial information.
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Payment Methods

We accept the following payment methods online:

Visa (Credit and Debit)
Mastercard (Credit and Debit)
American Express
PayPal
Apple Pay
Google Pay
Klarna payment services (subject to approval)

Additional payment information can be found on our Payment Options page.
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Order Acceptance

All orders are subject to acceptance and availability.

A contract between you and Case is formed only when we:

• accept your order
• and dispatch the goods to you

Case reserves the right to refuse or cancel an order at our discretion. This may include situations where:

• a product is unavailable
• payment authorisation fails
• pricing errors occur
• fraud prevention checks fail

If your order cannot be fulfilled, any payment taken will be refunded.
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Product Availability

All products displayed on our website are subject to availability.

If a product becomes unavailable after your order has been placed, we will notify you and provide the option of:

• a refund
• an alternative product
• waiting for the item to return to stock

Case will not be liable for additional losses arising from stock availability issues.
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Product Pricing

All prices displayed on the Case UK website are shown in Pounds Sterling (GBP) and include UK VAT where applicable.

Case may also operate websites displaying prices in other currencies including:

• Euro (€)
• US Dollars ($)

Prices displayed on international websites are provided for convenience and may be subject to currency conversion, regional pricing differences, and local taxes.

Customers ordering from outside the UK may be responsible for:

• import duties
• customs clearance charges
• local taxes or VAT

These charges are determined by the destination country and are the responsibility of the customer.
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International Orders

Case ships internationally to selected destinations.

For international deliveries:

• delivery times may vary
• customs processing may cause delays
• additional charges may apply

Case London Ltd cannot be held responsible for delays caused by customs authorities.

If an international shipment is refused or returned due to unpaid duties or taxes, the return shipping cost may be deducted from the refund.
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Delivery

Delivery services and estimated delivery times are outlined on our Delivery Information page.

While we aim to meet all estimated delivery times, delays may occur due to:

• courier disruptions
• customs checks
• peak seasonal periods
• circumstances outside our control

Case is not responsible for delivery delays once the order has been dispatched.
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Returns and Refunds

Returns are handled in accordance with our Refund & Returns Policy and UK consumer law.

For most online purchases customers may return unused items within the applicable return period provided that:

• items are unused
• all tags and packaging are intact
• the product is returned in original condition

Certain items may not be eligible for return, including personalised products.

Full details can be found on our Refunds & Returns page.
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Monogramming and Personalised Products

Products that have been personalised with monogramming or embossing cannot be returned or exchanged unless the item is faulty.

Customers should carefully check all personalisation details before completing their order.
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Repairs and Manufacturer Warranties

Many products sold by Case include a manufacturer warranty.

Warranty coverage varies by brand and may cover faults in materials or workmanship under normal use.

Warranty terms are determined by the manufacturer and may require product registration.

Case may assist customers in arranging warranty repairs through authorised service centres where applicable.

Damage caused by:

• misuse
• accidents
• airline handling
• normal wear and tear

may not be covered under warranty.

Further information can be found on our Repairs & Warranty Information page.
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Ownership of Goods

All goods remain the property of Case London Ltd until payment has been received in full.
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Promotions and Discount Codes

Promotions and discount codes are subject to specific terms and conditions.

Unless otherwise stated:

• discount codes apply to full priced items only
• sale items may be excluded
• certain brands may be excluded

Promotions cannot normally be combined with other offers.

Case reserves the right to amend or withdraw promotions at any time.
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Gift With Purchase Promotions

Where a promotion includes a free gift:

• the gift is subject to availability
• there is no cash alternative
• Case may substitute a gift of equal or greater value if necessary

If items forming part of the qualifying purchase are returned and the order total falls below the promotion threshold, the gift must also be returned.
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Klarna Payment Services

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, Case offers the following payment options:

Pay Later
Pay in 3 instalments
Pay Now

Payment is made directly to Klarna.

Further information about Klarna can be found at:
https://www.klarna.com

Personal data shared with Klarna is processed in accordance with applicable data protection laws and Klarna’s privacy policy.
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PayPal

When selecting PayPal at checkout you will be redirected to the PayPal website to complete your purchase securely.

PayPal transactions are subject to PayPal’s own terms and conditions.
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Website Use

All content on this website including:

• text
• images
• logos
• product descriptions
• design elements

is the property of Case London Ltd or its partners and is protected by copyright law.

Content may not be reproduced, copied, or distributed without prior written permission.
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Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so under UK law.

To the extent permitted by law, Case London Ltd shall not be liable for:

• indirect losses
• loss of business or profits
• delays outside our control

Our liability for any claim relating to the purchase of goods shall not exceed the value of the goods purchased.
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Statutory Rights

Nothing in these Terms & Conditions affects your legal rights under UK consumer protection legislation including:

• Consumer Rights Act 2015
• Consumer Contracts Regulations 2013

Customers purchasing from outside the UK may also benefit from local consumer protection laws in their country of residence.
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Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these terms will be subject to the exclusive jurisdiction of the English courts.
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Changes to These Terms

Case London Ltd reserves the right to update or amend these Terms & Conditions at any time.

Customers are encouraged to review this page periodically for updates.
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If you have any questions about these Terms & Conditions, please contact our customer service team.