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CORONAVIRUS INFORMATION FOR OUR CUSTOMERS

As of Friday 24th April 2020, our warehouse has re-opened & we are processing orders via caseluggage.com.

 Our number one priority is the health and well-being of our employees and customers.

 

 

We are ensuring a clean and safe environment within our warehouses by introducing additional measures that reflect the recommended World Health Organisation and Public Health England guidelines.

 

Our Piccadilly and Gatwick Stores as well as our Harrods Concession remain temporarily closed until further notice and therefore we are not currently able to support Reserve and Collect.

 


Our 28 day returns policy is now applied to ALL purchases including SALE & reduced items.

 

For more information on this please see the following page - https://www.caseluggage.com/refunds-and-returns

 

 

Our couriers have also advised us that they are taking steps and measures in line with Government guidelines to address the risk of Coronavirus with respect to their handling of deliveries.

We are unable to offer a NEXT DAY delivery service at this time. All orders will be despatched on our standard delivery service of 3-5 days.

However, there may be some delays to this for which we apologise. As soon as your order leaves our warehouse you will be able to track it.

If you have any specific questions please call us on 

or email [email protected]

 

Stay safe, keep well and we will see you soon.

 

Please find some links to further information from government sources below:

NHS COVID-19 Information

 

https://www.nhs.uk/conditions/coronavirus-covid-19/

 

UK Government COVID-19 Response Information

 

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response/

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