FOR MORE INFORMATION ON HOW WE ARE DEALING WITH COVID-19 CLICK HERE

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CORONAVIRUS INFORMATION FOR OUR CUSTOMERS

 Our Piccadilly Store, Gatwick Stores and Harrods Concession are now closed until further notice. Due to Public Health England and the UK Government advice, we have temporarily closed our Piccadilly Store, Gatwick Stores, Harrods Concession and Warehouses until further notice. With this in mind we will not be accepting orders online. This page will be updated as soon as we have any updates.

  

To our valued customers,


At Case, we have been protecting the welfare of our employees, our customers and the general public for many years, and this commitment has helped us weather many storms.

In these worrying times, our thoughts are with all who have been affected by the Coronavirus pandemic, and I wanted to share with you the precautions we are taking in our stores, head office and warehouse in response to the outbreak.

As our number one priority is the health and well-being of our employees and customers, we have expanded our daily practices to maintain a clean and safe environment within our warehouses by introducing additional measures that reflect the recommended World Health Organisation and Public Health England guidelines.

With the above in mind, and the current global climate we all face, we have extended our returns policy to 40 days. For more information on this please see the following page - https://www.caseluggage.com/refunds-and-returns


Our couriers have also advised us that they are taking steps and measures in line with Government guidelines to address the risk of Coronavirus with respect to their handling of deliveries.

Please find some links to further information from government sources below:
 


If you have any specific questions regarding our response to Coronavirus, please call us on 0345 0038 283 or email customerservice@caseluggage.com

Please take care of yourselves and each other.

Thank you

Nic Crossick
Managing Director
Case London Ltd

 

Stay safe, keep well and we will see you soon.

 

 

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