With limited exceptions, if your Tumi product is damaged during the first 12 months you own it including damage caused by wear and tear, airlines, or other transit damage Tumi will cover all repair expenses, including shipping costs to and from their repair facility. If Tumi determine that the product is damaged beyond repair, they will replace it. If Tumi determine that a replacement product is not available, Tumi will provide you with a product of comparable value. Damages not covered are damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics), and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses. From the second through the fifth year you own your Tumi product, Tumi will repair any items that are defective in materials or workmanship, (for a nominal processing fee), including any structural defects (such as defective handles, zippers, or locks). For years two through five, however, Tumi will not cover damage resulting from wear and tear that is not the result of defects in materials or workmanship. Tumi also will not cover damage caused by airlines or other transit damage.

Delivery:

We offer four delivery options:

UK Standard Delivery: 3-5 working days:

This service is FREE of charge for all orders.

UK Next Day or Nominated Day Delivery:

This service is available for weekdays and will cost £7.50. Orders must be placed before 12pm to guarantee next day delivery.
(Please note, for any orders placed over the weekend, we are not able to deliver on a Monday. Any orders that are placed on a Saturday or Sunday, with the next day delivery option selected, will be delivered on a Tuesday)

International Delivery:

The charge for this is calculated at checkout, dependant upon destination. Please contact us for further information.

Saturday & Same Day Delivery:

We may be able to arrange this at an extra cost. Please contact us for further information.

Returns:

At Caseluggage.com, we aim to ensure that all our customers are 100% satisfied with both our products and our service. Should you wish to return anything to us, we will be more than happy to refund or exchange any product provided it is in a fully resalable condition.

Returns must be made within 28 days of purchase (except sale goods which must be returned within 14 days) & include all the original brand packaging, tags, labels and accessories. Case Luggage has the right to refuse any items returned to us in a used or otherwise damaged condition. Returns can be made FREE of charge, simply call our customer service department to arrange collection of the items you wish to return on 0345 003 8283.