Where is the Case store in Terminal 3?
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Over 100 Years Selling the World’s Finest Luggage
Located airside in Heathrow Airport Terminal 3, the Case store offers travellers premium luggage, travel bags, and essential accessories just moments before departure.
Whether you need a lightweight cabin suitcase, a durable backpack for business travel, or last minute travel essentials, our team is here to help you choose the right luggage before boarding.
Terminal 3 serves many international airlines and long haul destinations, making it an ideal place to upgrade your luggage before travelling.
| Day | Open | Close |
|---|---|---|
| Monday | 6:00 am | 22:00 pm |
| Tuesday | 6:00am | 22:00 pm |
| Wednesday | 6:00am | 22:00 pm |
| Thursday | 6:00 am | 22:00 pm |
| Friday | 6:00am | 22:00 pm |
| Saturday | 6:00 am | 22:00 pm |
| Sunday | 6:00 am | 22:00 pm |
Opening Hours Notice
Opening hours may vary during public holidays or seasonal airport trading periods. If you are travelling during busy travel seasons, we recommend contacting the store directly before your journey.
Address
Case
Unit RU3113
Terminal 3 Airside
London Heathrow Airport
Hounslow
TW6 1QG
Telephone: 020 8736 5914
Email: heathrowt3a@caseluggage.com
Store Manager: Daljeet Gill
Reserve & Collect: Available at this store
Many travellers discover they need new luggage just before departure. Whether a suitcase has been damaged, airline cabin restrictions have changed, or you simply want a lighter travel bag, our Heathrow Terminal 3 store offers a convenient solution before boarding.
From compact cabin suitcases to practical travel backpacks and essential accessories, our team helps travellers quickly find reliable luggage that is ready for the journey ahead.
The Case store is located airside in Heathrow Terminal 3, after security within the main departures shopping area.
Terminal 3 serves a range of international airlines, making it a convenient place to purchase luggage, travel accessories, or last minute essentials before your flight.
Our Heathrow Terminal 3 store is designed for travellers who need reliable luggage and practical travel accessories quickly before departure.
Whether you are replacing a suitcase, upgrading your cabin bag, or picking up travel essentials, our team can help you choose the right option for your journey.
The store carries a carefully curated selection of premium luggage and travel accessories from trusted international brands.
Airport shopping is often time sensitive, and our Heathrow team specialises in helping travellers make confident decisions quickly.
We regularly assist customers with:
Visitors to the store will find:
The Heathrow store carries a curated selection of leading travel brands including:
Each brand is chosen for its durability, thoughtful design, and reliable aftercare support.
Customers can reserve items online and collect them before their flight, combining the convenience of online browsing with in store collection.
Home Delivery
If you purchase larger luggage in store, we can arrange delivery to a UK address so you can continue your journey without carrying bulky suitcases through the airport.
If you experience an issue with your luggage while travelling, our Heathrow team can assist with warranty enquiries and repair guidance.
In most cases, luggage will be assessed and sent to our authorised repair centre through our customer service team, who will coordinate the repair or warranty process.
Learn more through our Repairs & Warranty page.
Many travellers visiting our Heathrow stores are replacing older luggage before a journey.
Collections from brands such as Samsonite, Tumi, Bric’s and Briggs & Riley, that are designed for durability and repairable construction, helping travellers choose luggage that lasts for years of travel.
Learn more about our wider environmental approach on our Sustainability and Responsibility page.
Shopping at Case Heathrow Terminal 3 allows travellers to purchase reliable luggage and travel essentials immediately before departure.
With trusted brands, expert advice, and convenient airport services, the store makes it easy to prepare for your journey without leaving the terminal.
Where is the Case store in Terminal 3?
The store is located airside in Heathrow Terminal 3 after security, within the departures shopping area.
Can I buy luggage before boarding?
Yes. The store offers a range of cabin luggage, travel bags, and accessories suitable for immediate travel.
Do you offer home delivery?
Yes. Larger suitcases purchased in store can be delivered to a UK address so you do not need to carry them through the airport.
Case operates luggage stores across Heathrow Airport including Terminal 3, Terminal 4, and Terminal 5. Each location offers premium suitcases, cabin luggage, travel backpacks, and essential accessories for travellers preparing for their journey.
If you are travelling through another terminal, you can explore all Heathrow locations on our Find a Case Store page.
Looking for other delivery options or travel advice? Explore more ways we can support your journey.
About Us
Learn more about our 100-year heritage and how Case has grown over time.
Our Story & Heritage
Learn how Case has evolved from Revelation Piccadilly in 1923 into the brand you know today.
Store Locator
Find your nearest Case store and plan your visit.
Reserve & Collect
Shop online and collect your order from a Case store at your convenience.
Same Day Delivery
Get your order delivered the same day within London.
Contact Us
Get in touch with our customer service team for help and support.
Explore more and plan your next journey with Case.
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