Track Your Order

At Case, we make it easy to follow your order from checkout to delivery. Whether you ordered a cabin suitcase, travel accessory or luggage set, you can stay updated every step of the journey.

This page explains how to track your Case order, where to find your tracking number, and what to expect once your parcel has been dispatched.

If you need help at any stage, our customer service team is always happy to assist.
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How to Track Your Case Order

Once your order leaves our warehouse, we send a dispatch confirmation email. This email includes your courier tracking link and tracking number.

Use the tracking link provided in your dispatch email to see the latest delivery updates directly from the courier.

If you created a Case account before completing checkout, you can also sign in to your account to view your order history and tracking details in one place.

Create or sign in to your account here.

 

Inside your account you can:

  • View current and previous orders
  • Check delivery tracking information
  • Manage your account details and saved addresses
  • Access order information quickly for returns or exchanges
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Tracking Orders Placed as a Guest

If you checked out as a guest, your order will not appear in the account area. This is completely normal.

You will still receive all updates by email, including:

  • Order confirmation
  • Dispatch confirmation
  • Courier tracking link
  • Delivery notifications

If you create a Case account later using the same email address, future orders placed while logged in will automatically appear in your account.
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When Will Tracking Information Appear?

Tracking information usually appears within 24 hours after your order has been dispatched.

Dispatch means your parcel has left our warehouse. Delivery updates will then be provided by the courier once the parcel arrives at their depot.

If your tracking link shows no movement yet, please allow time for the courier to scan the parcel into their network.
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Delivery Partners Used by Case

Case works with trusted courier partners to deliver luggage and travel accessories safely across the UK.

  • DPD - Next day delivery across mainland UK and a two day service for the islands that lie off the coast of mainland Britain.
  • Royal Mail - Used for smaller items such as Secrid wallets, Go Travel accessories and lightweight products.
  • UPS - Next day delivery for selected shipments.
  • Quiver- Same day courier delivery within London.

Once your order has been collected by the courier, you will receive a tracking notification directly from them.

For more information about delivery options and delivery times, visit our Orders & Delivery page.
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Reserve and Collect Orders

Orders placed using Reserve and Collect do not include courier tracking.

You will receive an email once your item is ready to collect from your chosen Case store.

Please wait for this confirmation before travelling to the store.
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Having Trouble Tracking Your Order?

If your tracking information is not updating or you believe your order may be delayed, please try the following:

  • Check your dispatch confirmation email for the tracking link
  • Check your spam or junk folder
  • Allow up to 24 hours for the courier to scan the parcel

If you still cannot locate your parcel, contact our team and we will help track it for you.

Email: customerservice@caseluggage.com
Phone: 0345 0038 283

Please include your order number so we can assist you quickly.
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FAQ's About Tracking Your Order

How do I track my Case order?

Once your order has been dispatched, you will receive a dispatch email containing your courier tracking link. You can also sign in to your Case account to view tracking updates.

Which couriers does Case use?

Case currently delivers using DPD, Royal Mail, UPS and Quiver for same day London deliveries.

How long does delivery take?

DPD provides next day delivery across mainland UK and a two day service for the islands that lie off the coast of mainland Britain. Full delivery information is available on our Orders & Delivery page.

Can I change my delivery address after placing an order?

If your order has not yet been dispatched, contact customerservice@caseluggage.com as soon as possible and we will do our best to update the delivery address

My tracking link is not updating

Tracking updates can take up to 24 hours after dispatch. If there is still no movement after this time, contact our team and we will check with the courier.

How do I arrange a return or exchange?

Visit our Refunds & Returns page for full instructions on how to request a return or exchange.
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Discover More

Find everything you need around your order, from delivery updates to returns and store services.

 

Orders & Delivery
Learn more about shipping options, delivery times and what to expect.

 

Returns & Refunds
Find out how to return or exchange an item, including timeframes and conditions.

 

Reserve & Collect
Shop online and collect your order from a Case store at your convenience.

 

Store Locator
Find your nearest Case store and plan your visit.

 

Explore more and stay in control of your order every step of the way.