Register Your Bag

Keep your luggage protected and easy to identify.

Many luggage brands allow you to register your suitcase or travel bag online. This activates warranty coverage, enables repair services, and helps brands identify your product if you ever need assistance.

Registration usually takes just a few minutes and can make warranty claims or repairs much faster.

If you would like to check what your warranty covers, visit our Repairs & Warranty page.
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Before You Register

To make the process quick and hassle-free, it helps to have the following ready:

What you’ll need:

  • Your product serial number or ID
  • Proof of purchase from Case
  • The date of purchase
  • Your contact detail

Serial numbers are usually found inside the case lining, on a luggage tag, or on the original packaging. 

If you’re unsure where to find it, our team can help.
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Where to Find Your Serial Number

Most luggage brands place the serial number in one of the following locations:

  • Inside the suitcase lining or internal pocket
  • On the luggage tag or identification label
  • On a label inside the case shell or frame
  • On the original packaging

Having the serial number ready makes the registration process much faster.
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Register Your Luggage by Brand

Some brands require registration to activate warranty coverage, while others recommend it to access additional services such as luggage recovery or extended warranty protection.
Brand Why Register Registration
Carl Friedrik Required to activate the Lifetime Warranty and qualify for repairs or replacements Register your Carl Friedrik product
Mous Activates the Limited Lifetime 25 year warranty Register your Mous product
Osprey Access the All Mighty Guarantee repair and replacement service Register your Osprey product
Samsonite Enables global warranty support and service requests Register your Samsonite product
Secrid Optional but extends your warranty by one year Register your Secrid product
Tumi Activates Tumi Tracer recovery and warranty coverage Register your Tumi product
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Important Information

Not all luggage brands require online registration.

If your brand is not listed above, simply keep your proof of purchase from Case. This will be required if you ever need to make a warranty claim or request a repair.

For full warranty guidance, visit our Repairs & Warranty page.
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Buying from Case and Brand Registration

All luggage and travel goods purchased from Case are fully eligible for brand registration and manufacturer warranty support.

Case is an authorised retailer for all brands we stock. This means you can register your item directly with the brand and access official warranty coverage, repair services, and any additional benefits they provide.

Keeping your proof of purchase ensures the process is smooth if you ever need support.
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Why Register Your Luggage

Registering your luggage can provide several benefits.

  • Activates the full manufacturer warranty
  • Makes repair or warranty claims easier
  • Helps brands identify your luggage if it is lost
  • Some brands offer extended warranty coverage
  • Allows faster support if a problem occurs
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Need Help Registering?

If you need a copy of your proof of purchase or help finding your serial number, our team is happy to assist.

Case Customer Services
Phone: 0345 003 8283
Email: customerservice@caseluggage.com
Live chat available at www.caseluggage.com
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FAQ's About Register Your Bag

Do I need to register my luggage?

Not all brands require registration. Some brands use registration to activate warranty coverage or additional services. If your brand does not require registration, simply keep your proof of purchase.

What happens if I do not register my bag?

Your luggage will still be covered by the brand’s standard warranty. Registration can help speed up warranty claims and may extend coverage depending on the brand.

Can I register luggage purchased from another retailer?

Yes, most brands allow global registration for genuine products.

I cannot find my serial number. What should I do?

Serial numbers are usually located inside the case lining, on a luggage tag, or on the packaging. If you cannot find it, contact our customer service team for guidance.

Can I register more than one product?

Yes. Most brand portals allow you to add multiple products to your account.

Where can I check warranty details?

You can find full warranty information on our Repairs & Warranty page.
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Discover More

Get the information and support you need before, during and after your journey.

 

About Us
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Repairs & Warranty
Get support if your item develops a fault and explore repair options.

 

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See how we are working to reduce waste and support long-term product use.

 

Explore more and find the support you need, whenever you need it.