Case Heathrow Terminal 5 Airside

Premium Luggage Before You Fly

Located airside in Heathrow Airport Terminal 5, the Case store offers travellers premium luggage, travel bags, and essential accessories just moments before departure.

Whether you need a lightweight cabin suitcase, a durable backpack for business travel, or last minute travel essentials, our team is here to help you choose the right luggage before boarding.

Terminal 5 is Heathrow’s largest terminal and a major hub for international travel, making it an ideal place to upgrade your luggage before your journey.
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Opening Times

Day Open Close
Monday 5:30 am 10:00 pm
Tuesday 5:30 am 10:00 pm
Wednesday 5:30 am 10:00 pm
Thursday 5:30 am 10:00 pm
Friday 5:30 am 10:00 pm
Saturday 5:30 am 10:00 pm
Sunday 5:30 am 10:00 pm

Opening Hours Notice

Opening hours may vary during public holidays or seasonal airport trading periods. If you are travelling during busy travel seasons, we recommend contacting the store directly before your journey.

Store Details

Address
Case
Unit RU2058
Terminal 5 Airside
London Heathrow Airport
Hounslow
TW6 2GA

Telephone: 020 8736 5909

Email: heathrowt5a@caseluggage.com

Store Manager: Telma Santilal

 

Reserve & Collect: Available at this store
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Getting Luggage at Heathrow Airport Terminal 5

Travellers often discover they need new luggage shortly before boarding. Whether a suitcase has been damaged during travel, airline cabin rules require a different bag, or you simply want a lighter and more practical travel case, our Heathrow Terminal 5 store offers a convenient solution before departure.

Our team helps travellers quickly find reliable luggage, travel backpacks, and essential accessories designed for international journeys.

How to Find Us

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The Case store is located airside in Heathrow Terminal 5 after security, within the main departures shopping concourse.

Terminal 5 serves a large number of international flights and is home to many premium retail stores, making it a convenient place to purchase luggage and travel accessories before your flight.

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Welcome to Case at Heathrow Terminal 5

Our Heathrow Terminal 5 store is designed for travellers who need reliable luggage and practical travel accessories quickly before departure.

Whether you are replacing a suitcase, upgrading your cabin bag, or picking up travel essentials, our team can help you choose the right option for your journey.

The store carries a carefully curated selection of premium luggage and travel accessories from trusted international brands.
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Travel Expertise at Heathrow

Airport shopping is often time sensitive, and our Heathrow team specialises in helping travellers make confident decisions quickly.

We regularly assist customers with:

  • choosing cabin luggage that fits airline size rules
  • replacing damaged luggage before boarding
  • finding lightweight luggage for frequent travel
  • selecting practical travel accessories for long haul flights

Store Manager Telma Santilal leads the Terminal 5 team with extensive experience helping international travellers choose luggage that performs well on real journeys.
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What You Can Shop at Heathrow Terminal 5

Visitors to the store will find:

  • Cabin luggage and lightweight suitcases
  • Travel backpacks and business bags
  • Travel accessories including locks, adaptors, and organisers
  • Duffel bags and compact travel bags
  • Selected luggage suitable for airline cabin restrictions
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Luxury Luggage Brands Available at Heathrow Terminal 5

The Heathrow store carries a curated selection of leading travel brands including:

Each brand is chosen for its durability, thoughtful design, and reliable aftercare support.
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Airport Services

Reserve & Collect

Customers can reserve items online and collect them before their flight, combining the convenience of online browsing with in store collection.

 

Home Delivery

If you purchase larger luggage in store, we can arrange delivery to a UK address so you can continue your journey without carrying bulky suitcases through the airport.
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Repairs and Warranty Support

If you experience an issue with your luggage while travelling, our Heathrow team can assist with warranty enquiries and repair guidance.

In most cases, luggage will be assessed and sent to our authorised repair centre through our customer service team, who will coordinate the repair or warranty process.

Learn more through our Repairs and Warranty Information page.
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Responsible Travel Choices

Many travellers visiting our Heathrow stores are replacing older luggage before a journey.

Collections from brands such as Samsonite, Tumi, Bric’s and Briggs & Riley are designed for durability and repairable construction, helping travellers choose luggage that lasts for years of travel.

Learn more about our wider environmental approach on our Sustainability and Responsibility page.
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Why Visit Case at Heathrow Terminal 5

Shopping at Case Heathrow Terminal 3 allows travellers to purchase reliable luggage and travel essentials immediately before departure.

With trusted brands, expert advice, and convenient airport services, the store makes it easy to prepare for your journey without leaving the terminal.

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Frequently Asked Questions

Where is the Case store in Terminal 5?

The store is located airside in Heathrow Terminal 5 after security, within the departures shopping concourse.

Can I buy luggage before boarding?

Yes. The store offers a range of cabin luggage, travel bags, and accessories suitable for immediate travel.

Do you offer home delivery?

Yes. Larger suitcases purchased in store can be delivered to a UK address so you do not need to carry them through the airport.
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Shopping for Luggage at Heathrow Airport

Case operates multiple luggage stores across Heathrow Airport including Terminal 3, Terminal 4, and Terminal 5. Each store offers premium luggage, cabin bags, travel backpacks, and essential accessories for travellers preparing for their journey.

If you are travelling through another terminal, you can explore all Heathrow locations on our Find a Case Store  page.
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Discover More from Case

Looking for other delivery options or travel advice? Explore more ways we can support your journey.

 

About Us
Learn more about our 100-year heritage and how Case has grown over time.

 

Our Story & Heritage
Learn how Case has evolved from Revelation Piccadilly in 1923 into the brand you know today.

 

Store Locator
Find your nearest Case store and plan your visit.

 

Reserve & Collect
Shop online and collect your order from a Case store at your convenience.

 

Same Day Delivery
Get your order delivered the same day within London.

 

Contact Us
Get in touch with our customer service team for help and support.

 

Explore more and plan your next journey with Case.