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| Brand | Range | Warranty Period | Warranty Registration | What is Covered | Airline Damage Covered? | Repair Centre | Contact Details | Notes |
|---|---|---|---|---|---|---|---|---|
| Aleon | All ranges | Worry-Free Warranty | Please register at: Warranty Registration | Manufacturing defects | No | Aleon | Please make a claim directly with Aleon online form: Request Repair | |
| Bellroy | Luggage | 10 Years (faults in materials and workmanship) | Warranty is valid from the date of purchase. No registration required. Please retain proof of purchase. |
Bellroy's warranty covers faults in materials and or workmanship and significant manufacturing defects during normal use only. This includes issues with:
|
No | Bellroy |
To submit a warranty claim for Bellroy luggage, please contact: Email: support@bellroy.com You will need to provide:
Bellroy will assess your case and advise if the item can be repaired with replacement parts, replaced entirely, or refunded. Replacement parts and shipping are covered for the first 2 years from purchase. |
Warranty does not cover:
We would only replace or refund your Bellroy if this occurred within 30 days of purchase. |
| Bellroy | Bags | 6 Years (faults in materials and workmanship) | Warranty is valid from the date of purchase. No registration required. Please retain proof of purchase. |
Bellroy's warranty covers faults in materials and or workmanship and significant manufacturing defects during normal use only. This includes issues with:
|
No | Bellroy |
To submit a warranty claim for Bellroy luggage, please contact: Email: support@bellroy.com You will need to provide:
Bellroy will assess your case and advise if the item can be repaired with replacement parts, replaced entirely, or refunded. Replacement parts and shipping are covered for the first 2 years from purchase. |
Warranty does not cover:
We would only replace or refund your Bellroy if this occurred within 30 days of purchase. |
| American Tourister | All ranges | 2 years | Warranty is valid from the date of purchase. No registration required. Please retain proof of purchase. | American Tourister’s warranty covers defects in material and workmanship. It is limited to manufacturing defects and does not extend to damage caused by misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage incurred during transportation (for example by airlines). | No | K2 Global |
K2 Global accept walk-in appointments and you can also use their portal: https://www.fixmybag.com/warranty-cover.asp K2 Global Limited Phone: 01628 591181 |
|
| Bric's | Bellagio 2, Firenze, Life, X Travel, X Bags, Pelle, Amalfi, Positano, Andy Warhol, Como, B|Y, Ulisse | 5 years | Warranty is valid from the date of purchase. No registration required. Please retain proof of purchase. |
BRIC’S warranty does not cover deterioration due to use, damage caused to the product due to improper use (example carrying unusual objects), heat exposure, contact with acids or solvents, water infiltration, or damage caused in the course of transportation. BRIC’S warranty does not cover damage caused by airline carriers. When retrieving luggage after a flight or train journey, please check it carefully and, if it had been mishandled, immediately file a claim with the airline. Most major airlines are prepared to cover damage caused due to mishandled luggage. |
No | K2 Global |
K2 Global accept walk-in appointments and you can also use their portal: https://www.fixmybag.com/warranty-cover.asp K2 Global Limited Phone: 01628 591181 |
|
| Bric's | BLF Life Trolley and Wheeled Duffle, BPL Life Pelle Trolley, BBJ Firenze Trolley and Wheeled Duffle, BRK Capri Trolley, BNK Positano Trolley, BXL X-Collection Trolley and Wheeled Duffle | Lifetime Warranty (for purchases from 1st May 2024) | Warranty is valid from the date of purchase. No registration required. Please retain proof of purchase. |
BRIC’S warranty does not cover deterioration due to use, damage caused to the product due to improper use (example carrying unusual objects), heat exposure, contact with acids or solvents, water infiltration, or damage caused in the course of transportation. BRIC’S warranty does not cover damage caused by airline carriers. When retrieving luggage after a flight or train journey, please check it carefully and, if it had been mishandled, immediately file a claim with the airline. Most major airlines are prepared to cover damage caused due to mishandled luggage. |
No | K2 Global |
K2 Global accept walk-in appointments and you can also use their portal: https://www.fixmybag.com/warranty-cover.asp K2 Global Limited Phone: 01628 591181 |
|
| Briggs & Riley | All ranges | Lifetime Warranty | Warranty is valid from the date of purchase. No registration required. Please retain proof of purchase. | Briggs & Riley's warranty covers the repair of all functional aspects of your Briggs & Riley item for the life of your item. It does not cover cosmetic wear or cleaning, damage of contents, or the replacement of lost or stolen bags and or its contents. | Yes. If airline does not cover damage, Briggs & Riley will repair it for free. | K2 Global |
K2 Global accept walk-in appointments and you can also use their portal: https://www.fixmybag.com/warranty-cover.asp K2 Global Limited Phone: 01628 591181 |
Briggs & Riley do a DIY repair kit: https://briggs-riley.co.uk/pages/uk-lifetime-guarantee |
| Carl Friedrik | All ranges | Lifetime Warranty | Must register your item in order to qualify for repair: https://www.carlfriedrik.com/int/pages/lifetime-warranty | Carl Friedrik offer a lifetime warranty covering repairs or replacements for functional damages. This includes all stitching, zips, metalwork, and handles. This warranty does not cover the natural ageing of materials or normal wear and tear. | No | Carl Friedrik |
Please click this link to begin your warranty claim: https://carlfriedrikus-helpcenter.gorgias.help/en-US/how-do-i-make-a-warranty-claim-254285 Alternatively email: contact@carlfriedrik.com |
|
| Chipolo | All ranges | 2 years | Warranty is valid from the date of purchase. No registration required. Please retain proof of purchase. | Chipolo's warranty covers defects in materials and workmanship. Excludes misuse, accidents, and modifications. | Contact our Customer Services Department |
Contact Us at Case Luggage Phone: 0345 003 8283 |
||
| Delsey | Shadow | Limited 5-Year Warranty | Warranty is valid from the date of purchase. No registration required. Please retain proof of purchase. | Delsey’s warranty covers manufacturing defects in materials and workmanship under normal use. It does not cover airline damage, misuse, accidents, abrasion, or normal wear and tear. | No | Delsey Service Centre |
To submit a warranty claim, please visit: https://delseyhelp.zendesk.com/hc/en-gb/requests/new and select Warranty, Repairs & Customer Service. You will need to provide:
Delsey will assess your case and advise whether the product can be repaired or replaced under their commercial warranty. Full return instructions will be provided if needed. Alternatively, you may contact the authorised repair centre directly: Delsey Service Centre UK Phone: 01268 571100 |
|
| Delsey | Chatelet Air 2.0, Cadence | Limited 10-Year Warranty | Warranty is valid from the date of purchase. No registration required. Please retain proof of purchase. | Delsey’s warranty covers manufacturing defects in materials and workmanship under normal use. It does not cover airline damage, misuse, accidents, abrasion, or normal wear and tear. | No | Delsey Service Centre |
To submit a warranty claim, please visit: https://delseyhelp.zendesk.com/hc/en-gb/requests/new and select Warranty, Repairs & Customer Service. You will need to provide:
Delsey will assess your case and advise whether the product can be repaired or replaced under their commercial warranty. Full return instructions will be provided if needed. Alternatively, you may contact the authorised repair centre directly: Delsey Service Centre UK Phone: 01268 571100 |
|
| Eagle Creek | All ranges | No Matter What® Warranty | Warranty is valid from the date of purchase. No registration required. Please retain proof of purchase. |
Eagle Creek’s No Matter What® Warranty covers all functional aspects of the product for the lifetime of the original owner’s gear, including wheels, handles, zippers, fabric tears, frames, and buckles. It does not cover cosmetic damage, wear and tear, replacement after the item’s life expectancy, damage due to abuse or modification, or loss of contents. The warranty offers free replacement parts (with shipping fees) for common repairs like wheel replacements or broken buckles. For issues with handles, zippers, or bag tears, customers should follow the repair process and send the item to an Eagle Creek Warranty Center. |
No | Scottish Mountain Gear LTD |
To submit a claim, fill in the online form: Scottish Mountain Gear - Eagle Creek. Or contact them directly: Scottish Mountain Gear Ltd 0845 330 3140 or 0131 653 1310 |
|
| Eastpak | All ranges | 30-Year Limited Warranty | Warranty is valid from the date of purchase. No registration required. Please retain proof of purchase. | Eastpak warranty covers manufacturing defects. Excludes transport damage (for example airline damage), misuse, and normal wear and tear. | No | VF Northern Europe |
Warranty and Repair Process Download the necessary documents: Visit the Eastpak Warranty Page: https://us.eastpak.com/pages/warranty Download the Warranty Coverage Document and Pricelist to see what is covered by Eastpak’s global warranty policy. Complete the Repair Form:
Send your bag for repair to the address provided on the Repair Form: Returns Department Include the completed repair form and a proof of purchase or receipt. If you no longer have the receipt, the production date on the inside care label will be used. For further assistance, you can reach Eastpak at: Phone: 0155 965 6565 |
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| Ettinger | All ranges | Covers stitching failures, assembly defects, material failures, and metal fitting defects. Excludes normal wear and tear. | No | Contact our Customer Services Department |
Contact Us at Case Luggage Phone: 0345 003 8283 |
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| Fulton Umbrellas | All ranges | Does not cover wind damage | No | |||||
| Joules | All ranges | 5-Year Warranty | Covers manufacturing defects only. Excludes airline damage. | No | Pelham Leather Goods |
Pelham After Sales Service Centre Pelham Leather Goods Ltd Phone: +44 (0)20 8731 3500 |
||
| Klean Kanteen | All ranges | Lifetime Strong as Steel Guarantee | Covers serviceable parts (gaskets, air valves). Excludes scratches, dents, and normal wear. | Contact our Customer Services Department |
Contact Us at Case Luggage Phone: 0345 003 8283 |
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| Mous | Backpacks | Limited Lifetime (25 years) | Please register at: https://uk.mous.co/pages/mous-warranty-activation |
The Mous Warranty relates to manufacturing and workmanship. It does not cover any problem or damage to an item that is caused by or originates from:
|
No | Mous | Please fill in the online form: https://uk.mous.co/pages/mous-warranty-activation | Mous warranty only applies to an original, purchased item. Any product which has already been issued as a warranty replacement is not subject to the same policy and will not be replaced again. |
| Osprey | All ranges | ALL MIGHTY GUARANTEE™ | Please register at: Product registration | If you discover any defect in material and workmanship under normal use and maintenance, Osprey will repair or replace it free of charge. | No | Osprey | Please register an account and fill in the form: https://www.osprey.com/gb/customer-support/all-mighty-guarantee | |
| Peak Design | All ranges | Lifetime Warranty | Warranty is valid from the date of purchase. No registration required. Please retain proof of purchase. |
Peak Design's Lifetime Warranty covers:
Peak Design's Lifetime Warranty does not cover:
|
No | Peak Design | Please go to this link and fill in a warranty form: https://www.peakdesign.com/en-gb/pages/warranty | |
| Porsche Design | All ranges | 2-Year Warranty | Warranty is valid from the date of purchase. No registration required. Please retain proof of purchase. | Covers damages outside of normal wear and tear. | No | K2 Global |
K2 Global accept walk-in appointments and you can also use their portal: https://www.fixmybag.com/warranty-cover.asp K2 Global Limited Phone: 01628 591181 |
|
| Rains | All ranges | 2-Year Warranty | No | Contact our Customer Services Department |
Contact Us at Case Luggage Phone: 0345 003 8283 |
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| Roka | All ranges | Limited Warranty (1 year) | Warranty is valid from the date of purchase. No registration required. Please retain proof of purchase. | Covers damages outside of normal wear and tear. | No | Contact our Customer Services Department |
Contact Us at Case Luggage Phone: 0345 003 8283 |
|
| Samsonite | C lite, Lite-Box Aluminium, Proxis, Proxis Aluminium, Major-Lite | Limited 10-Year Global Warranty | Please register at: https://my.samsonite.com/ | The warranty covers any manufacturing defects in materials or workmanship. It does not cover damage caused by misuse, improper handling (such as airline damage), normal wear and tear, cosmetic changes, or issues related to electronic components. Claims must be supported by a valid proof of purchase and assessed by an authorised Samsonite Service Centre. | No | K2 Global |
K2 Global accept walk-in appointments and you can also use their portal: https://www.fixmybag.com/warranty-cover.asp K2 Global Limited Phone: 01628 591181 |
If you're based in London and did not purchase your Samsonite item from Case, or if you prefer not to wait for K2 Global, you can contact Samsonite’s Oxford Street service centre directly: WhatsApp 07300 232091, Landline 0204 505 3542, Email repair.oxford.street@samsonite.com |
| Samsonite | Lite-Shock, Lite-Cube | 10 Years | Please register at: https://my.samsonite.com/ | The warranty covers any manufacturing defects in materials or workmanship. It does not cover damage caused by misuse, improper handling (such as airline damage), normal wear and tear, cosmetic changes, or issues related to electronic components. Claims must be supported by a valid proof of purchase and assessed by an authorised Samsonite Service Centre. | No | K2 Global |
K2 Global accept walk-in appointments and you can also use their portal: https://www.fixmybag.com/warranty-cover.asp K2 Global Limited Phone: 01628 591181 |
If you're based in London and did not purchase your Samsonite item from Case, or if you prefer not to wait for K2 Global, you can contact Samsonite’s Oxford Street service centre directly: WhatsApp 07300 232091, Landline 0204 505 3542, Email repair.oxford.street@samsonite.com |
| Samsonite | Nuon, Ecodiver, Biz 2 Go, Airea, Stackd, Neopod, Spectrolite 3.0, D'Lite, Upscape, Pro Dlx 6, Splendix, Re-Lite, Respark | Limited 5-Year Global Warranty | Please register at: https://my.samsonite.com/ | The warranty covers any manufacturing defects in materials or workmanship. It does not cover damage caused by misuse, improper handling (such as airline damage), normal wear and tear, cosmetic changes, or issues related to electronic components. Claims must be supported by a valid proof of purchase and assessed by an authorised Samsonite Service Centre. | No | K2 Global |
K2 Global accept walk-in appointments and you can also use their portal: https://www.fixmybag.com/warranty-cover.asp K2 Global Limited Phone: 01628 591181 |
If you're based in London and did not purchase your Samsonite item from Case, or if you prefer not to wait for K2 Global, you can contact Samsonite’s Oxford Street service centre directly: WhatsApp 07300 232091, Landline 0204 505 3542, Email repair.oxford.street@samsonite.com |
| Samsonite | Airglow, Mysight, Zalia 3.0 | 2-Year Warranty | Please register at: https://my.samsonite.com/ | The warranty covers any manufacturing defects in materials or workmanship. It does not cover damage caused by misuse, improper handling (such as airline damage), normal wear and tear, cosmetic changes, or issues related to electronic components. Claims must be supported by a valid proof of purchase and assessed by an authorised Samsonite Service Centre. | No | K2 Global |
K2 Global accept walk-in appointments and you can also use their portal: https://www.fixmybag.com/warranty-cover.asp K2 Global Limited Phone: 01628 591181 |
If you're based in London and did not purchase your Samsonite item from Case, or if you prefer not to wait for K2 Global, you can contact Samsonite’s Oxford Street service centre directly: WhatsApp 07300 232091, Landline 0204 505 3542, Email repair.oxford.street@samsonite.com |
| Sara Miller | All ranges | 5-Year Warranty | Covers faulty workmanship and defective parts (zips, handles, studs, rivets). | No | Pelham Leather Goods |
Pelham After Sales Service Centre Pelham Leather Goods Ltd Phone: +44 (0)20 8731 3500 |
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| Secrid | Vintage, Pebble, Crisple, Stitch, Cardprotector, Art, Carbon, Cubic, Giraffina, Glitter, Hexagon, Leo, Matte, Zebra, Original, Optical | 2-Year Warranty | Please register at: https://secrid.com/en-gb/my-secrid/ to receive an extra year of warranty for a total of three years. | Covers faulty workmanship and defective parts | Contact our Customer Services Department |
Contact Us at Case Luggage Phone: 0345 003 8283 |
||
| Secrid | Emboss Lines & Diamond, Floral, Basco, Dusk | 4-Year Warranty | Please register at: https://secrid.com/en-gb/my-secrid/ extended to five years after product registration. | Covers faulty workmanship and defective parts | ||||
| Serapian | All ranges | 2-Year Warranty | Covers defects in materials and workmanship. Excludes improper use and washing. | No | Contact our Customer Services Department | Tel 0345 003 8283, email customerservice@caseluggage.com or use Live Chat. | ||
| Tumi | All ranges | 5-Year Warranty | Please register at: https://uk.tumi.com/tumi-tracer/ | First Year covers all damage, including airline damage. Years 2 to 5 covers manufacturing defects and normal wear and tear. | Yes (first year only) | Tumi |
Fill out the online form: https://uk.tumi.com/my-account/repair-services/ Or contact the Tumi repair centre: Tumi Repair Center Email: repairs.europe@tumi.com Please make sure to have your proof of purchase available. |
|
| Victorinox | All ranges | 1 + 10 Years Warranty |
During the first twelve months of ownership, your product is covered by the Victorinox Total Protection Programme. This includes manufacturing defects, normal wear and tear, airline handling and transit damage. This excludes abuse, cosmetic damage (scratches on leather, polycarbonate, or stained fabrics), incidental or consequential damage (such as damage to or loss of content of the bag, loss of use, or loss of time), abrasion, solvents and accidents. Note that the electronic device or function integrated in your travel product is not covered by this warranty. The Total Protection Programme covers repair expenses, shipping costs to and from the repair centre, or a replacement product (of identical or equivalent value) if your product is beyond repair. Warranty repairs must be carried out at an approved Victorinox service centre. The Quality Warranty Programme covers the repair expenses or a replacement product (of identical or equivalent value) if your product is beyond repair, and the shipping cost from the repair centre. You are required to either ship your product for repair, postage paid, or take it to a Victorinox store or an authorised Victorinox retailer. If it turns out the repair is not covered by the warranty, your service centre will contact you with an estimate including repair fees and return shipping costs. |
Yes (first year only) | Victorinox |
Option 1: Email Victorinox Send the following to service.travelgear.ch@e-mail.victorinox.com:
They will get back to you with a solution as soon as possible. Option 2: Visit a Flagship Store Location: 388 Oxford St, London W1C 1JT, United Kingdom |
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| Yvonne Ellen | Luggage | 5 Years | Warranty is valid from the date of purchase. No registration required. Please retain proof of purchase. | Covers faulty workmanship and defective parts (zips, handles, studs, rivets). | No | Pelham Leather Goods |
Pelham After Sales Service Centre Pelham Leather Goods Ltd Phone: +44 (0)20 8731 3500 |
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