About Case Luggage

Trusted luggage experts since 1923

Founded in 1923 at 170 Piccadilly, London, Case has spent over a century helping travellers choose luggage they can rely on. 

What began as Revelation Piccadilly has grown into one of the UK’s most trusted destinations for premium luggage and travel accessories.

Today, we bring together leading travel brands, expert advice, and personal service online, at our flagship store, in Piccadily to Harrods, and across Heathrow.

From heritage craftsmanship to modern travel essentials, we help every traveller pack better and travel with confidence.

Shop luggage at Case
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Our Heritage

From our beginnings as Revelation Piccadilly in 1923, Case has always been part of the evolving story of travel. Known for innovative expanding suitcases and a distinguished clientele, the Piccadilly store quickly built a reputation for quality and craftsmanship.

Over the decades, we have grown from a single London store into a trusted destination for premium luggage. From launching Europe’s first Tumi flagship store at 170 Piccadilly to establishing our travel goods department in Harrods, each step reflects our focus on trusted brands and expert service.

Today, Case represents leading global names including Tumi, Samsonite, Bric’s, Briggs & Riley, and Carl Friedrik, alongside a curated selection of travel accessories designed for modern journeys.

Explore our full history below.

What We Stand For

At Case, we don’t just sell luggage. We help you travel better.

Everything we do is guided by experience, product knowledge, and a clear understanding of how people travel today.

Our Mission

To be the go-to destination for luggage and travel expertise, offering trusted brands, practical advice, and seamless service for every journey.

Our Vision

To make Case the first name travellers think of for expert guidance, reliable brands, and beautifully designed luggage.

Our Values

Quality 

We curate luggage that performs, lasts, and looks the part trip after trip.

Service
You receive honest advice and thoughtful support from people who understand travel.

Expertise
With over 100 years of experience, we know what works and what is worth investing in.

Fairness
We act with transparency, integrity, and genuine care for every customer.
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Our Culture

We live and breathe travel and it shows in how we work.

Our team is friendly, professional, and here to help. No scripts, no hard sell. Just real advice from people who know the products inside out.

We focus on making the experience simple, helpful, and personal whether you are choosing your first cabin case or upgrading to a full travel set.

Reliable support is part of that. Our customer service team is available seven days a week and helps with everything from product advice to warranty and repairs.

Case Insight

We do not just sell luggage. We test it.

Our team regularly checks cases at Heathrow against airline sizing, so when we say a cabin case fits Ryanair or British Airways, it comes from real experience.

That practical knowledge is what sets Case apart.
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Where We Are Today

Case continues to serve travellers through a combination of heritage retail and modern online service.

Our flagship store at 170 Piccadilly remains at the heart of the business, alongside our travel goods department in Harrods and our presence across Heathrow.

Through caseluggage.com, we bring the same expertise, product knowledge, and carefully selected brands to customers shopping online.
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Official UK Stockist

We are proud to be authorised UK stockists for every brand we sell, including:

That means:

Full manufacturer warranties

Genuine products
 

Expert aftercare support
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Our Commitment to Responsible Travel

At Case, we believe travel should be built around quality, longevity, and better choices.

We focus on long-life luggage, brands that support repair, and products designed to be used for years, not replaced quickly.

We are also working to reduce waste, reuse packaging where possible, and improve how we operate over time.

Learn more on our Sustainability & Responsibility page.
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Our History

From Revelation Piccadilly in 1923 to our flagship store, Harrods, Heathrow, and airport retail growth, Case has evolved alongside the way people travel.

1923

Revelation Piccadilly opens

Revelation Piccadilly opens at 170 Piccadilly, London, becoming one of the world’s oldest luggage stores and building a reputation for innovation, quality, and craftsmanship.

Historic Revelation Piccadilly store front Early Revelation Piccadilly storefront in London
2000

The birth of Case

The company rebrands as Case Luggage & Leather Goods and launches its first website, marking the start of digital growth.

Case branding signage at Piccadilly Exterior of Case Piccadilly flagship store
2001 to 2003

Tumi flagship opens

Europe’s first Tumi flagship store opens at 170 Piccadilly, reinforcing the location’s status as a leading destination for premium travel retail.

Tumi sign at Piccadilly flagship Interior of Tumi store at Piccadilly
2004 to 2006

Expanding into Heathrow

Case builds its airport retail presence at Heathrow, bringing premium luggage and travel accessories to one of the world’s busiest travel hubs.

Case Heathrow Terminal 2 store frontage Case Heathrow Terminal 3 store frontage
2006

Case opens in Harrods

Case opens its travel goods department in Harrods, marking a major step in the brand’s presence in luxury retail.

Historic upper floor Harrods travel goods department by Case Historic Harrods travel goods shop floor with luggage displays
2010s

Growing the Harrods department

Over time, the Harrods department expanded its product offer, bringing together premium luggage, travel accessories, and a wider collection of leading international brands.

Brand board inside the Harrods travel goods department
2012

Gatwick North opens

Case strengthens its airport retail presence with the opening of Gatwick North, bringing premium luggage and travel accessories to a wider group of travellers.

Case store opening at Gatwick North in 2012
2015

Return to 170 Piccadilly

Case returns to 170 Piccadilly with a new multi-brand flagship concept, bringing together heritage, premium travel brands, and a more modern retail experience.

Case Piccadilly flagship store exterior 2016 Piccadilly store upstairs interior
2016

Expanding the Gatwick presence

As airport retail evolved, Case continued refining its store identity across Gatwick, creating a more recognisable and modern travel retail experience.

Updated Case branding at Gatwick North in 2016 Case store at Gatwick South with luggage and travel accessories
2016

Full flagship experience

The Piccadilly store evolves into a complete multi-level retail space, offering a wide selection of premium luggage, business bags, and travel accessories.

Piccadilly downstairs retail space Visual merchandising inside Piccadilly store
2018

Harrods moves to the lower ground floor

In 2018, the Harrods travel goods department moves from its earlier upper floor location to the lower ground floor, creating a fresh new layout for a more modern shopping experience.

Case travel goods department at Harrods after moving to the lower ground floor in 2018 Another view of the Harrods lower ground floor department after the 2018 move
2020

Taking on former Rolling Luggage stores

During the Covid period, Case adapted to the changing travel landscape by taking on former Rolling Luggage locations, strengthening its airport presence as travel began to recover.

Case Gatwick North store during the 2020 period Case Gatwick South store with updated branding
2020

A stronger Heathrow presence

As airport retail changed, Case strengthened its Heathrow presence and continued refining store layouts across key terminals during the travel recovery period.

Case Heathrow store front in 2020 Case Heathrow store front in 2021
Today

The flagship today

Today, 170 Piccadilly remains at the heart of Case, representing over a century of travel expertise in one of London’s most iconic retail locations.

Interior of Case Piccadilly flagship store today
Today

The Harrods department today

Today, Case continues to serve customers in Harrods through a refined travel goods department that reflects the brand’s premium retail experience.

Modern Harrods travel goods layout by Case
Today

Selected Heathrow locations today

Today, Case continues to serve travellers from selected Heathrow locations, combining trusted luggage brands, travel accessories, and expert in-store support. Some earlier Heathrow satellite stores formed part of the wider airport story and have since closed as operations were refined.

Current Case Heathrow Terminal 4 store front Current Case Heathrow store front
Earlier locations

Part of the Heathrow journey

Over time, Case operated across a wider Heathrow network, including additional satellite locations that supported the brand’s airport retail growth before later closures.

Former Case Heathrow store now closed Former Case Heathrow satellite store now closed
The Future

Looking ahead

As travel evolves, so does Case. The focus remains on quality, repairable luggage, responsible retail, and helping travellers choose products designed to last.

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Why Shop With Case

Trusted for over 100 years 

 A heritage built on quality, service, and expertise

Curated premium brands
Only luggage we believe in makes it onto our shelves

Official stockist confidence
Full warranties and genuine products

Travel-tested knowledge
Advice based on real experience, not guesswork

In-store and online support
From Piccadilly to Heathrow to your doorstep

Shop luggage at Case.se has evolved alongside modern travel, but our foundation remains the same.
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Travel-Tested Expertise

We believe luggage should work in the real world.

Our team regularly tests products at airports, checks airline sizing, and works closely with brands to understand how each case performs.

That means you get advice you can trust, whether you are packing for a weekend break or a long-haul trip.
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In-Store Specialists

Visit us at 170 Piccadilly, Harrods, or Heathrow and speak to a team trained by the brands themselves.

You will get informed, personalised advice with no pressure, just help finding what works for you.
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Discover More

Learn more about who we are, where to find us and how we support you before, during and after your journey.

 

100 Years at 170 Piccadilly
Discover the story behind our flagship store and how Case has grown from a heritage travel goods retailer into a trusted name in modern travel.

Store Locator
Find your nearest Case store, including our flagship at Piccadilly, Harrods and Heathrow Airport locations. Visit us for expert advice and hands on shopping.

Sustainability & Responsibility
See how we are working to reduce waste, improve packaging and partner with brands that focus on durability and long term use.

Repairs & Warranty
Understand how repairs work across our brands, what is covered under warranty and how we support you if something goes wrong.

Careers at Case
Join a team built on expertise, service and a passion for travel. Explore current opportunities and what it’s like to work at Case.

 

Explore more and plan your next journey with Case.
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FAQs About Case

When was Case founded?

Case was founded in 1923 as Revelation Piccadilly at 170 Piccadilly, London.

Which brands does Case stock?

We stock leading travel brands including Tumi, Samsonite, Bric’s, Briggs & Riley, Carl Friedrik, Joules, Sara Miller, Osprey, Roka, Sprayground, Secrid, and Go Travel.

Where are Case stores located?

You can find us at 170 Piccadilly, in Harrods, and across Heathrow Airport.

What makes Case different?

We combine over 100 years of expertise with a curated selection of trusted brands and personalised advice to help every traveller choose the right luggage.

Does Case offer repairs and warranty support?

Yes. We provide support for warranty claims and repairs on all products purchased through Case.