Call an expert: 0345 0038283
Over 100 Years Selling the World’s Finest Luggage
At Case, we believe great travel begins with expert advice and reliable support.
Whether you need help choosing the right suitcase, tracking an order, arranging a repair, or understanding airline luggage rules, our customer service team is here to assist.
Our team combines over a century of luggage expertise with genuine product knowledge across brands such as Samsonite, Tumi, Bric’s, Briggs & Riley and Sprayground.
If your question is about opening your suitcase or resetting your lock, please visit our Lock Guide for step by step instructions.
How to Reach Us
ADDRESS
Case London Limited,
Catalyst House, Ground Floor,
720 Centennial Court, Centennial Park,
Elstree, WD6 3SY
TELEPHONE
0345 0038 283
EMAIL
info@caseluggage.com
Company Number
03629331 - Registered in the UK
VAT Number
886 3334 91
We aim to respond to all enquiries within one working day.
Our Stores
What are the contact details for Case Luggage, Piccadilly Store, London?
Piccadilly Store, London
ADDRESS
Case,
170 Piccadilly,
London
W1J 9EJ
OPEN HOURS
Monday 10:00am - 7:00pm
Tuesday 10:00am - 7:00pm
Wednesday 10:00am - 7:00pm
Thursday 10:00am - 7:00pm
Friday 10:00am - 7:00pm
Saturday 10:00am - 7:00pm
Sunday 12:00pm - 6:00pm
*Opening hours may vary during public holidays or special events in central London. If you are planning a visit during peak travel periods, we recommend contacting the store directly to confirm opening times.
Telephone: 020 7493 4138
Email: piccadilly@caseluggage.com
Store Manager: Arnis Ancverins
Reserve & Collect: Available at this London store
What are the contact details for Case Luggage in Harrods, London?
Harrods Travel Goods Department
ADDRESS
Harrods
Lower Ground Floor
87 to 135 Brompton Road
Knightsbridge
London
SW1X 7XL
OPEN HOURS
Monday 10:00am - 9:00pm
Tuesday 10:00am - 9:00pm
Wednesday 10:00am - 9:00pm
Thursday 10:00am - 9:00pm
Friday 10:00am - 9:00pm
Saturday 10:00am - 9:00pm
Sunday 11:30pm - 6:00pm
*Opening hours may vary during public holidays, seasonal events, or special Harrods trading periods. If you are planning a visit during busy shopping periods such as Christmas or major London events, we recommend checking with the store directly before travelling.
Telephone: 020 7730 1234
Extensions: 3438 and 3407
Email: harrods@caseluggage.com
Store Manager: Savis Soleymani Salem
Reserve & Collect: Available at Harrods, London
What are the contact details for Case Luggage in London Heathrow Terminal 3?
London Heathrow T3
ADDRESS
Case
Unit RU3113
Terminal 3 Airside
London Heathrow Airport
Hounslow
TW6 1QG
OPEN HOURS
Monday 06:00am - 22:00pm
Tuesday 06:00am - 22:00pm
Wednesday 06:00am - 22:00pm
Thursday 06:00am - 22:00pm
Friday 06:00am - 22:00pm
Saturday 06:00am - 22:00pm
Sunday 06:00am - 22:00pm
*Opening hours may vary during public holidays or seasonal airport trading periods. If you are travelling during busy travel seasons, we recommend contacting the store directly before your journey.
Telephone: 020 8736 5914
Email: heathrowt3a@caseluggage.com
Store Manager: Daljeet Gill
Reserve & Collect: Available at T3
What are the contact details for Case Luggage in London Heathrow Terminal 5?
London Heathrow T5
ADDRESS
Case
Unit RU2058
Terminal 5 Airside
London Heathrow Airport
Hounslow
TW6 2GA
OPEN HOURS
Monday 05:30am - 22:00pm
Tuesday 05:30am - 22:00pm
Wednesday 05:30am - 22:00pm
Thursday 05:30am - 22:00pm
Friday 05:30am - 22:00pm
Saturday 05:30am - 22:00pm
Sunday 05:30am - 22:00pm
*Opening hours may vary during public holidays or seasonal airport trading periods. If you are travelling during busy travel seasons, we recommend contacting the store directly before your journey.
Telephone: 020 8736 5909
Email: heathrowt5a@caseluggage.com
Store Manager: Telma Santilal
Reserve & Collect: Available at T5
What are the contact details for Case Luggage in London Heathrow Terminal 4?
London Heathrow T4
ADDRESS
Case
Unit RU5023
Terminal 4 Airside
London Heathrow Airport
Hounslow
TW6 3XA
OPEN HOURS
Monday 5:30am - 22:00pm
Tuesday 5:30am - 22:00pm
Wednesday 5:30am - 22:00pm
Thursday 5:30am - 22:00pm
Friday 5:30am - 22:00pm
Saturday 5:30am - 22:00pm
Sunday 5:30am - 22:00pm
*Opening hours may vary during public holidays or seasonal airport trading periods. If you are travelling during busy travel seasons, we recommend contacting the store directly before your journey.
Telephone: 020 8736 5917
Email: heathrowt4a@caseluggage.com
Store Manager: Luis DeAlmeida
Reserve & Collect: Available at T4
Case has been helping travellers choose the right luggage for more than 100 years.
Our team can help with:
As an authorised retailer for every brand we stock, all items purchased from Case are genuine and fully eligible for manufacturer warranty support.
What are your customer service hours?
Our customer service team is available Monday to Friday, 9am to 5pm (excluding bank holidays).
How long will it take to get a reply?
We aim to reply to all enquiries within one working day.
Do you offer live chat support?
Yes you can message us directly on our website.
Can I get help setting my lock or opening my suitcase?
Yes. Visit our Lock Guide for step-by-step help on setting or resetting your TSA combination.
Who can I contact about a faulty or damaged item?
Please reach out to our customer service team with your order number or visit our Repairs & Warranty page for full details.
Where can I find my nearest Case store?
You can view all store locations and opening times on our Store Locator page.
Find everything you need before, during and after your purchase, from delivery and returns to product support.
FAQs
Browse answers to common questions about orders, delivery, returns and product information.
Orders & Delivery
View delivery options, timings and what to expect once your order has been dispatched.
Returns & Refunds
Understand how returns work, including timeframes, conditions and how to send your item back.
Repairs & Warranty Information
Find out what to do if your item develops a fault and how we support repairs across our brands.
Explore more and shop with confidence, knowing support is always available when you need it.
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