Privacy Policy

At Case Luggage, we are committed to protecting your privacy and handling your personal information responsibly.

This privacy policy explains how we collect, use, store, and protect personal data when you visit our website, place an order, contact our customer service team, or interact with our services.

You may also wish to review our related policies, Cookie Policy and Terms & Conditions

These documents explain how our website operates and how your information is managed.
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Who We Are

Case London Ltd
Catalyst House, Ground Floor
720 Centennial Court
Centennial Park
Elstree
WD6 3SY

 

Company Number: 03629331
VAT Number: 886 3334 91

 

Case London Ltd operates the Case Luggage website, retail stores, and associated services in the United Kingdom.
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Our Privacy Commitment

We take privacy and data protection seriously.

We only collect the information necessary to process orders, provide customer support, and improve our services.

We never sell your personal information. Your data is only shared with trusted service providers when required to fulfil your order or operate our website.

This policy may occasionally be updated to reflect changes in law or improvements to our services. Please check this page periodically for updates.
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Information We Collect

When you interact with Case Luggage, we may collect the following types of information:

• Name and contact details such as email address and phone number
• Delivery and billing addresses
• Order and transaction details
• Preferences and demographic information such as postcode
• Device and browsing data collected through cookies and analytics tools

Payment information is processed securely by authorised third-party payment providers. Case does not store or retain credit card details.

For more information, please see our Cookie Policy.
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How We Use Your Information

We use personal information to:

• Process and deliver your orders
• Provide customer service and order support
• Improve our website, services, and shopping experience
• Send product updates, offers, or promotions if you have opted in
• Conduct market research and gather feedback
• Personalise your experience on our website

Your information is used only for legitimate business purposes and in accordance with UK data protection laws.
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Lawful Basis for Processing

Under UK GDPR, we process personal data under the following lawful bases:

• Contractual necessity – to process and fulfil your order
• Legal obligation – to comply with tax, accounting, and regulatory requirements
• Legitimate interests – to improve our services and website performance
• Consent – when you choose to receive marketing communications

You may withdraw marketing consent at any time.
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Data Security and Storage

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

Personal data is stored securely and retained only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.

If you request deletion or withdraw consent where applicable, we will remove or anonymise your data in accordance with GDPR requirements.
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Data Retention

We keep personal data only for as long as necessary.

For example:

• Order records may be retained for up to seven years to comply with UK accounting regulations
• Marketing information is retained until you withdraw consent or unsubscribe

Once the relevant retention period ends, data is securely deleted or anonymised.
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Controlling Your Personal Information

You have rights under UK data protection law, including:

• Requesting a copy of the personal data we hold about you
• Asking for inaccurate information to be corrected
• Requesting deletion of your data
• Withdrawing consent for marketing communications

To exercise any of these rights, please contact:

GDPRcompliance@brentano.co.uk
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Marketing and Opt-In Consent

When you subscribe to marketing communications, you may receive updates about new products, promotions, or travel goods.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in any Case marketing email, or
• Contacting our GDPR team at GDPRcompliance@brentano.co.uk

We do not sell, distribute, or lease customer data to third parties.
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Service Providers

To operate our business and fulfil orders, we may share limited information with trusted service providers, including:

• Payment providers such as Klarna, PayPal, and card processors
• Delivery partners including FedEx, DPD, and Royal Mail
• Website analytics and technology providers

These organisations only receive the information necessary to perform their services and must handle it securely.
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Klarna Payments

We partner with Klarna to provide flexible payment options at checkout.

If you choose Klarna, certain personal information such as contact details and order information may be shared with Klarna so they can assess eligibility and manage your payment plan.

Your information is processed in accordance with UK data protection laws and Klarna’s own privacy policy.
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Mobile Messaging Terms

If you consent to receive SMS messages from Case Luggage, you may receive occasional text updates relating to orders, promotions, or service notifications.

Message frequency may vary and standard messaging rates may apply depending on your mobile provider.

You can opt out at any time by replying STOP to any message or using the unsubscribe link provided.

For help, reply HELP or contact info@caseluggage.com.
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Cookies

Cookies are small files stored on your device that help improve your browsing experience.

We use cookies to:

• Remember items in your shopping basket
• Analyse website performance and usage
• Improve site functionality and navigation

You can manage or disable cookies at any time through your browser settings.

For full details, please visit our Cookie Policy.
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Links to Other Websites

Our website may contain links to third-party websites.

Once you leave caseluggage.com, we are not responsible for how other websites manage or protect your data. We recommend reviewing their privacy policies before providing any personal information.
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Privacy FAQs

Does Case Luggage share my personal data?

No. We only share data with trusted partners when required to process payments, deliver orders, or operate our website.

 

Can I request the data you hold about me?

Yes. You can request a copy of your personal information by contacting our GDPR team.

 

Do you store credit card details?

No. All payments are processed securely through encrypted third-party payment providers.

 

How long is my information kept?

Personal information is retained only as long as necessary to fulfil your order and comply with legal requirements.
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Discover More

Payment Options
View available payment methods including Klarna and PayPal.

 

Klarna Payments
Learn how Klarna works and available payment plans.

 

PayPal Payments
Find out more about paying with PayPal.

 

Terms & Conditions
Read our full purchase terms and important information.

 

Modern Slavery Statement
Read about our commitment to ethical sourcing and responsible partnerships.

 

Legal Contact Information
Find our registered business and legal contact details.

 

Cookie Policy
Understand how we use cookies on our website.