Privacy Policy

The information below is provided so as to set out our data-protection and privacy policy. 

CASE London Ltd does not capture and store any personal information about individuals who access this Web site, except in the case where we track anonymous traffic statistics for our internal use and where you voluntarily choose to give us your personal details via email, or by enquiring about or ordering any of our services. In these latter cases, the personal information you give us is used exclusively by CASE London Ltd for providing you with current and future information about our products and services and any other services described on this Web site. We never pass any of your personal data to outside organisations and/or individuals unless we are required to do so by law.

We do not retain or store any customer financial information.

This privacy policy sets out how CASE London Ltd uses and protects any information that you give to CASE London Ltd when you use this website. CASE London Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. CASE London Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

The information you provide will remain private and be stored in our database. However, information may be used by Case London Limited to improve your shopping experience, enabling us to handle your order, deliver products, process payments and alert you to promotional offers. We may store information about you using cookies which are files sent by us to your computer or other devices which we can access when you visit our site at some point in the future. The cookies we use enable us to save your bag for later, track the opening of our email, track the type of device used to shop, etc.

For further information on cookies please see our cookie policy document.

We may collect the following information:

• Name.
• Contact information including email address.
• Demographic information such as postcode, preferences, and interests.
• Other information relevant to customer surveys and/or offers.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

We take steps to ensure that the personal data that you provide is retained for only as long as it is necessary for the purpose for which it was collected.  After this period it will be deleted or in some cases anonymised.  If at any point you withdraw your consent then we will delete your personal data, as outlined below.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You have a right to know about the personal information CASE London Ltd holds about you, which can be sent to you upon request. You also have a right to have your data corrected or deleted if required. Please address all your requests and/or queries about our data-protection policy to [email protected]

 Whenever you are asked to fill in a form on the website, you will need actively opt-in by clicking a check box to indicate your consent in order for your information to be used by us for direct marketing purposes

You may choose to restrict the collection or use of your personal information in the following ways:-

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
• If you wish to unsubscribe to our service then please click on this link.
  We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the General Data Protection Regulations (GDPR) 2018. A small fee may be payable. If you would like a copy of the information held on you please write to Catalyst House Ground Floor 720 Centennial Court Centennial Park Elstree Hertfordshire WD6 3SY.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

To offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
 
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

The Case Luggage mobile message service (the "Service") is operated by Case Luggage (“Case Luggage”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Case Luggage’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Case Luggage through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Case Luggage. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to CaseLuggage or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Case Luggage mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to CaseLuggage or email [email protected].

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.