We offer a next working day delivery service, as long as your order is placed before 12pm, you've selected Next Working Day shipping and it is not the weekend or a bank holiday, your order will be out for delivery to you the next day.
Please contact our Customer Service Team as soon as you have noticed a fault so we can collect the faulty case and ensure a perfect condition item is sent out to you.
Your case is fitted with a TSA lock. For security reasons, only TSA officers have the key so that they can, if necessary, access your case without damaging the locking mechanisms.
The key is for TSA agents in America only and is not supplied with the suitcase for security reasons.
Please phone our Customer Services Department on 0345 003 8283 who will arrange for a collection of the incorrect goods.
Most suitcases with combination locks are set at 000 when they are dispatched, so you should be able to open your suitcase and find a card inside with directions on how to set your own code.
Please phone our Customer Services Department on 0345 003 8283 who will arrange for a collection of the goods.
If the lock has a TSA keyhole you should be able to push this button (once the numbers are selected as 000) towards the combination lock which will open the case. If you are still having issues please call our Customer Service team on 0345 003 8283
If you purchased your suitcase and you are still inside your warranty you will need to contact the relevant Repair Centre who will be able to assist you with having this repaired or replaced as we are unable to repair or replace them ourselves. If your brand is not on the chart below please contact our Customer Service team by email at [email protected] or by phone on 0345 003 8283 and we will advise you on what to do next.
When you are shopping on our site you see the lightweight icon.
You can be sure that the product you have selected is lightweight. The logo will appear in the following instances:
Cabin cases weighing less than 3.3kg
Medium check-in cases weighing less than 4.5 kg
Large check-in cases weighing less than 5.5kg