Repair Information

If your product develops a fault or is damaged, your first point of contact will be the brand’s repair centre. Please note that Case Luggage is not responsible for the cost to send the item(s) to the repair centre and this must be covered by the customer. If you wish for us to collect your item and send it to the repair centre, there will be a £10.00 collection fee however, we will return the favour and ship your bag back to you free of charge.


Brand Repair Centre Contact Details
Delsey Delsey Service Centre

Delsey Service Centre UK
4 Blenheim Court
Hurricane Way
Wickford
Essex
SS11 8YT

01268 571100

Axial (by Delsey)
Knirps
Radley
Ted Baker

Pelham Leather Goods

Pelham Leather Goods
Centennial Park,
110 Centennial Ave
Elstree
WD6 3SB

020 8731 3500

Briggs and Riley
Bric's
Hartmann
Rimowa
Samsonite
Tumi
Victorinox
K2 Global

K2 Global
Unit A, Boyn Valley Industrial Estate,
Boyn Valley Road
Maidenhead
Berkshire
SL6 4EJ

0162 859 1182

Eagle Creek Scottish Mountain Gear LTD

Scottish Mountain Gear Ltd
Unit 17 Fisherrom Industrial Estate
Newhales Road
Musselburgh
EH21 6RU

0845 330 3140

0131 653 1310

Knomo Knomo

Knomo
83 Great Portland Street
London
W1W 7LS

0207 462 0750

Eastpak
Kipling
VF Northern Europe

Returns Department
V.F Northern Europe Ltd
Park Road
Calverton
Nottingham
NG14 6GA

0155 965 6565

Zinc Flyte Zinc Flyte Cases

Email Zinc Flyte Cases

[email protected]